FAQ

Frequently Asked Questions about ClipperAI

General Questions

To start with ClipperAI, visit our Get ClipperAI page and select your ideal subscription plan.

You can try the ClipperAI trial for 14 days, allowing you to experience its full potential and confidently see why it’s the best choice for seamless audio production.

After starting your trial, simply log in to ClipperAI and explore its powerful features right away.

Yes! We have a tutorial to help you get started with ClipperAI. You can find it here: Getting Started with ClipperAI.pdf

Getting started with ClipperAI is easy! Here’s how the 14-day free trial works:

  1. Choose Your Plan – Select the plan that best suits your needs, whether you’re an individual or managing a team.
  2. Start Your Free Trial – Complete the secure checkout process to activate your 14-day free trial. No payment is required upfront.
  3. Instant Access – Receive your login details via email and start using ClipperAI right away.
  4. Explore Risk-Free – Enjoy full access to ClipperAI during the trial. If it’s not the right fit, you can cancel anytime through our Log In page under ‘Manage Your Subscription’—no questions asked.

If you decide to continue using ClipperAI after the 14-day trial, your selected plan will be charged automatically.

Once your ClipperAI license is activated, you can log in via our Log In page.

From there, you can:

  • Access the multi-track editor
  • Download the mobile app
  • Manage your account and subscription

If you have purchased Business User licenses, you can also log in to the OrgAdmin tool to manage your team licenses. Assign a license to yourself or others, and once assigned, users can log in and start using the product.

Pricing varies based on the subscription plan you choose. For Professional and Extended Professional plans, please refer to Get ClipperAI page.

For Enterprise plans, please contact us directly for detailed information.

We accept secure payments via Stripe, including:

  • Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay.

All payments are processed in a secure, encrypted environment. You will receive a confirmation email after a successful transaction.

You can find the full terms and conditions for ClipperAI on our Terms and Conditions page.

License Questions

OrgAdmin is a tool for managing your organization’s licenses and user access. It allows you to invite users, manage user access, reserve license seats, grant admin roles, and track license usage.

The OrgAdmin tool is included in the Teams and Organizations subscription plan.

OrgAdmin Quick Guide.pdf
OrgAdmin User Guide.pdf

Yes, you can upgrade from a Professional License to an Extended Professional License at any time. Simply follow these steps:

  1. Go to Log In -page.
  2. Navigate to Manage Your Subscription and login to Stripe.
  3. Select the option to upgrade your licenses.

Once upgraded, you’ll gain access to the extended features.

If you originally purchased an individual license and later try to buy multiple licenses for your organization using the same email, our system won’t recognize the change. This may prevent you from receiving activation emails or accessing the OrgAdmin tool.

To avoid issues, we recommend using a different email for the organization purchase or contacting our support team for assistance.

Technical Questions

ClipperAI supports the following audio formats:

  • Export: 16-bit, 24-bit and 32-bit PCM WAVE, Mpeg 1 Layer 3 (MP3), Ogg Vorbis, Ogg Opus, Mpeg 1 Layer 2
  • Import: Most common audio formats. Ability to extract audio from most common video files.

Audio is recorded and processed in linear 32-bit floating point precision audio format. ClipperAI Mobile Recorder saves exported and uploaded files in linear 16-bit RIFF WAVE format. ClipperAI Multi-track supports saving files in both linear and compressed audio formats.

To save audio clips in the ClipperAI app, you need to have an active ClipperAI license. If you already have an active license and still can’t save clips, please ensure your license information is correctly entered.

ClipperAI is compatible with a wide range of devices. The ClipperAI mobile recorder can be used on both iOS and Android devices. For a browser-based multi-track editor, ClipperAI works with most common web browsers, but we recommend using Google Chrome for the best performance.

Yes, ClipperAI can generate content automatically. With AI-powered tools, it converts text into natural-sounding speech and transcribes spoken audio into editable text. These advanced features are available with the Extended Professional License.

All data transmitted over the network is securely encrypted. Data stored in ClipperAI’s cloud is also encrypted on a user-specific basis, ensuring complete privacy and preventing access by other users.

 You can save your files to a cloud storage service like Google Drive, Apple iCloud, Microsoft OneDrive, or Dropbox, making them accessible across all your devices.

The Enterprise subscription plan includes a cloud-based Media Asset Management (MAM) system and integration with third-party systems such as RadioMan®, external MAM systems, or other third-party systems via internal API.

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